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Warranty & RMA Information

RMA

For the purposes of this document, "Seller" refers to A Bar Code Business, Inc. Seller will honor all manufacturers' warranties on products, at time of purchase. If a product arrives DOA (Dead On Arrival/Defective) you have 10 days from ship date to notify your sale's representative and receive an RMA # (Return Merchandise Authorization Number). All open software programs are non-refundable unless defective. Any products returned as defective that have no problems will incur a 20% restocking fee. If desired, we will send replacement products or credit/refund your account after products have been received and evaluated. Custom made items or items made to order may not be returned. A charge will be imposed on any item missing from the returned product like manuals, cables, warranty card etc. All claims of shortages and or discrepancies must be made by the Buyer in writing within a period of 5 days from receipt of product. Unless such notice is given within the stated period of time, Buyer agrees that it shall be conclusively presumed that Buyer has fully inspected the product and acknowledged that NO shortage or problems with order exists. The terms for product returns are limited to those set forth in seller's RMA policies and procedures. All returns must be accompanied by a copy of the original purchase invoice and a RMA # (return merchandise authorization number) from Seller. All returns are subject to a 20% restocking fee and must be received by Seller in the original packing materials and cartons in like-new re-sellable condition. The time allowed for returns is 10 to 15 days, based on manufacture's policies.




WARRANTY

Company Manufacturer Warranty
American Power Conversion 2 year warranty. DOA - 20 days from A Bar Code Business, Inc. invoice date23
Axiohm 1 year warranty. DOA - 20 days from A Bar Code Business, Inc. invoice date
Axiohm American Magnetics 1 year warranty. DOA - 20 days from A Bar Code Business, Inc. invoice date, out of box failures only.
Cherry Electrical Products 1 year from A Bar Code Business, Inc. invoice date. DOA - 10 days from A Bar Code Business, Inc. invoice date.
Citizen 1 - 2 years warranty depending upon model. DOA - 20 days from A Bar Code Business, Inc. invoice date.
Cognitive Solutions (Axiohm) 2 year warranty on printers except Blazers. 90 day warranty on Blazer printers. DOA - 20 days from A Bar Code Business, Inc. invoice date.
Cybercash 1 year warranty on hardware and media . DOA -20 days from a Bar Code Business, Inc. invoice date.
Datamax 3 year warranty on I-Class, 5 year warranty on W-Class, 1 year on all printers. Printhead warranty is 1 year or 1,000,000 linear inches of printing, whichever comes first. DOA - 20 days from A Bar Code Business, Inc. invoice date. (No DOA on printheads.)
Elo TouchSystems Call A Bar Code Business, Inc. Sales Rep for warranty. DOA - 20 days from A Bar Code Business, Inc. invoice date.
Eltron 1 year warranty on parts and labor for printers. 90 days on all printheads. DOA - 20 days from A Bar Code Business, Inc. invoice date.
Emax Call A Bar Code Business, Inc. Sales Rep for warranty and DOA information.
Epson America 1 1 year warranty. DOA - 20 days from A Bar Code Business, Inc. invoice date.
FIC (Safari) Call for details.
Graftek 30 day warranty. DOA - 20 days from A Bar Code Business, Inc. invoice date.
Hand Held Products Input products - 180 days to 5 year warranty, depends upon model. PDT products 90 days to one year warranty, depends upon model. DOA - 20 days from A Bar Code Business, Inc. invoice date.
IBM Point of Sale 4694 /4695/4610 - 1 year warranty - on-site by IBM. DOA - IBM on-site service. SureOne/4614 - 1 year warranty - depot service. DOA - 20 days.
IC Verify 1 year warranty on hardware and media. DOA - 20 days from A Bar Code Business, Inc. invoice date.
ID Technologies 1 year warranty from A Bar Code Business, Inc. invoice date. DOA - 20 days from A Bar Code Business, Inc. invoice date.
Ithaca Peripherals 1 - 2 years warranty depending on model. DOA - 20 days from A Bar Code Business, Inc. invoice date.
Javelin Systems Inc. 1 year warranty. DOA - 20 days from A Bar Code Business, Inc. invoice date.
lEE 1 year warranty. DOA - 20 days from A Bar Code Business, Inc. invoice date.
Loftware 90 Day Replacement Policy from A Bar Code Business, Inc. invoice date for Distribution Media, Manuals and Licenses. Key Warranty Policy: Non-functioning keys will be replaced free of charge for one year from the A Bar Code Business, Inc. invoice date. Beyond one year or for broken, lost or stolen keys call your A Bar Code Business, Inc. sales representative.
Logic Controls 1 year warranty on all products. DOA - 20 days from A Bar Code Business, Inc. invoice date.
M-S Cash Drawer Call A Bar Code Business, Inc. Sales Rep for warranty and DOA information.
Mag-Tek 1 year warranty on MICR, Wedge and RS232 readers. 90 day warranty on TTL readers. DOA - 5 days from A Bar Code Business, Inc. invoice date.
Metrologic 24 month warranty from date of manufacture. DOA - 10 days from A Bar Code Business, Inc. invoice date.
MicroTouch 5 year warranty on sensor and touch controller; 2 year warranty on monitor. DOA - 20 days from A Bar Code Business, Inc. invoice date.
MMF Cash Drawer 2 year warranty. DOA - 20 days from A Bar Code Business, Inc. invoice date.
Monarch Marking Systems All printers have a one year depot level warranty. Printheads for 9800 and 9400 Series: 1 million inches prorated. Printheads for Pathfinder, Rascal and Renegade: 1 year. DOA - 30 days from A Bar Code Business, Inc. invoice date.
Motorola Indala Corporation 3 year warranty on Readers, 18 month warranty on Tags. DOA - Out of box failures only.
MSS Software 30 day warranty. DOA - 30 days from A Bar Code Business, Inc. invoice date.
Opticon 5 year warranty except laser products. Laser products have a 2 year warranty. DOA - 20 days from A Bar Code Business, Inc. invoice date.
Percon 5 year warranty on decoders. 1 year warranty on other hardware. Support on software for the resolution of one incident. DOA - 20 days from A Bar Code Business, Inc. invoice date.
Pioneer 1 year warranty on parts and labor. DOA - 20 days from A Bar Code Business, Inc. invoice date.
Preh 1 year warranty on parts and labor. DOA - Call A Bar Code Business, Inc. Rep.
PSC 24 month warranty on standard and HP products, 30 months on IP products, 18 months on QuickScan products. DOA - 10 days from A Bar Code Business, Inc. invoice date.
Psion 1 year warranty. DOA - 20 days from A Bar Code Business, Inc. invoice date.
RJS 1 year warranty. DOA - 20 days from A Bar Code Business, Inc. invoice date.
Sato 1 year warranty on printers, 1 year or 500,000 linear inches on printheads, whichever comes first. DOA - 20 days from A Bar Code Business, Inc. invoice date.
StrandWare 30 day money back guarantee. DOA - 90 day replacement policy.
Symbol Technologies 90 day warranty on Datawands, 18 months on LS1000 series, 24 months on LS2100/LS4000 series, 9 months on Palm Terminals. All other products have a 1 year warranty. DOA - 10 days A Bar Code Business, Inc. invoice date.
Teklynx (Graftek) 30 day warranty. DOA - 20 days from A Bar Code Business, Inc. invoice date.
Unitech 1 year from date shipped to Reseller. DOA - 20 days from A Bar Code Business, Inc. invoice date.
Viewmagic 1 year warranty. DOA - 10 days from A Bar Code Business, Inc. invoice date.
Wasp Bar Code Products Manufacturer offers 30 day money back guarantee.
Zebra Technologies 6 month warranty on printheads. 1 year warranty on printers. DOA - 20 days from A Bar Code Business, Inc. invoice date.

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